Privacy Policy

1. Information we collect

We collect only the details you choose to submit through our enquiry forms, plus basic technical data needed to run and secure the website.

• Identity basics: name, company / printing business name (for CTCP enquiries).
• Contact details: mobile number and, if you provide it, email address.
• Location basics: your city, or delivery city / PIN code for plate quotations.
• Requirement details: the nature of your finance requirement or plate quantity, and any message you add.
• Enquiry metadata: the vertical (finance / CTCP / general), timestamp and a spam-prevention record.

2. What we never ask for on this website

Public forms on this website do not ask for and do not accept sensitive KYC documents — including PAN, Aadhaar, bank statements, salary slips, GST returns or photographs of such documents. If a lending discussion progresses, the applicable lender will request and collect documents directly through their own official channels. Treat any website or person asking for such documents "in Lumen's name" with caution and inform us.

3. How we use your information

Your information is used only to operate the enquiry process.

• To contact you about your specific enquiry (finance or CTCP plates).
• To understand your requirement and prepare a focused follow-up discussion.
• To coordinate with the applicable lender or supply channel as part of facilitation.
• To keep records of enquiries for legitimate business purposes such as follow-up and dispute resolution.
• To protect the website from spam, abuse and automated submissions.

4. Lawful basis and consent

By submitting an enquiry you consent to Lumen processing the information you provide for that enquiry. You may withdraw consent at any time by contacting us through the Contact page; we will stop using your details for future contact while retaining records we are required to keep.

5. Sharing of information

We share enquiry information only with the people who need it to serve your enquiry.

• With the applicable bank / NBFC or lender, when you choose to pursue a finance requirement and only to the extent needed for that facilitation.
• With supply-side counterparts, for CTCP plate quotations and delivery coordination.
• With service providers that host our website or database, under contractual confidentiality obligations.
• We do not sell, rent or trade your personal information, and we do not use it for unrelated third-party marketing.

6. Cookies and analytics

This website uses only functional cookies and standard anti-spam services (such as Cloudflare Turnstile). We do not run advertising trackers or third-party behavioural analytics. If a privacy-friendly analytics tool is added later, this policy will be updated before it goes live.

7. Data retention

Enquiry records are retained for as long as needed for follow-up, record-keeping and applicable statutory or regulatory purposes, after which they are deleted or anonymised.

8. Security

Enquiries are transmitted over encrypted connections (HTTPS) and stored in an access-controlled database. No public website form can be guaranteed absolutely secure, so we deliberately minimise the data collected and never ask for KYC documents through this website.

9. Your rights

You may request access to, correction of, or deletion of the enquiry details you submitted by contacting us through the Contact page. We will respond within a reasonable period. Because enquiries are minimal-data by design, requests are simple to action.

10. Children

This website is intended for business owners, professionals and adults evaluating finance or print supply requirements. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy as the business or applicable law evolves. The "last updated" date above will change whenever the substance of this policy changes.

12. Contact

Questions about this policy, or requests regarding your data, can be sent by email at info@lumensolution.in or through the Contact page. Official phone number and office address will be published here after confirmation of business contact details.